This is an English translation provided for convenience. The
Georgian version is the legally binding text; in case of any discrepancy, the Georgian version prevails.
1. What data we collect
- Account data — email address and (when signing in with Google) name/profile photo.
- Your videos — uploaded and translated files, solely for the purpose of fulfilling the order.
- Transaction history — credit balance, number of translations, transactions.
- Technical logs — error and security records, including IP address (to protect against bots and abuse).
- Support chat — if you write to the AI assistant, the conversation is stored and processed in order to respond.
2. Where and how it is stored
Data is stored on Google Cloud / Firebase infrastructure (region: us-central1, USA). Google artificial intelligence services (speech recognition, translation, voice-over) are involved in video processing.
3. Retention periods
- Uploaded and translated videos — automatically deleted within 48 hours.
- Account and transaction data — for as long as the account exists.
- Transcription and translation text — stored indefinitely, together with the translation record (date, duration, file name, cost), for as long as the account exists. We need this to display history, review quality issues and refund requests, respond to copyright claims and prevent abuse. The video itself is deleted within 48 hours — the text is not.
- Upon account deletion or at your request, the transcription/translation text is deleted, except for records whose retention is required by law or by an ongoing dispute.
4. With whom we share it
We do not sell your data to anyone. Data is processed only through the technical providers necessary to deliver the service:
- Google Cloud / Firebase — hosting, authentication, data storage and video processing (speech recognition, translation, voice-over).
- Resend — sending transactional emails (verification, password recovery, receipts, team replies, credit expiry reminders).
- Google reCAPTCHA Enterprise — protection against bots.
- Authorized payment provider — processing of online payments; card data is transmitted directly to the provider and does not reach us.
In cases provided for by law, we may be required to disclose information to competent authorities.
5. Your rights
- You may request a copy or deletion of your data at any time.
- When account deletion is requested, your profile, files, transcription/translation text, file names, contact-form messages and chat records are deleted. Financial records (payments, credit movements, translation duration/cost) are retained for the period established by accounting and tax legislation, without your name and email address.
- To make a request, use the contact form or write to us at aivotranslate.ge@gmail.com.
6. Cookies and local storage
The site uses the browser's local storage for technical purposes only: the authentication session (Firebase Authentication), the identifier of the current dubbing job (so that progress is not lost when the page is refreshed; 2 hours for uploads, 14 hours for orders by link; download unlock token 48 hours), the current support chat conversation (until the tab is closed) and a temporary marker of the payment step. This data is used within our service and its technical providers. To measure our advertising, the site uses the Meta (Facebook) Pixel: it sets the _fbp cookie and sends Meta the page visit, the fact of registration and of a purchase (package and amount), without your email or name. You can limit this in your browser or in Facebook's ad settings. We do not use other advertising cookies.
To limit repeated receipt of the one-time gift, we store a random identifier in the browser (cookie and localStorage). It is not deleted when you sign out of the account. The server stores a hash of this marker and a record of the bonus being received; deleting the account does not reset the bonus history. This marker is used only on our site and does not track activity on other sites. We check temporary email domains against a local list; the email address is not sent to any external service for this check.
7. Changes
When the policy is updated, the date on this page will change. We will try to notify you additionally of material changes.
8. Data controller and contact
The controller of your data is Individual Entrepreneur Irakli Malazonia (identification No. 61001086763).