AIvo (hereinafter the “Service”) is an online platform that returns the video you upload dubbed into the selected language by means of artificial intelligence (currently: from any language into Georgian, Turkish, German, Spanish, French, Italian, Polish, Greek, Romanian or Chinese, and from Georgian into English). The Service is available at aivo.ge and aivotranslate.com — both are one and the same service, with a shared account and these Terms. By using the Service, you agree to these Terms. The Service is provided by Individual Entrepreneur Irakli Malazonia (see Section 11).
Technical limits: Videos in MP4, MOV and WebM format are accepted, up to a maximum of 500 MB. A single dubbing processes a maximum of 30 minutes: with your consent, a video longer than 30 minutes is cut to its first 30 minutes and the price is calculated for those 30 minutes; the remaining part is not translated. The result is delivered to you as a digital file for download.
Ordering by link: Instead of uploading, you may provide a link to a video publicly posted on YouTube (maximum 3 hours; a video longer than 30 minutes is automatically split into parts of ≤30 minutes, and each part is delivered to you as a separate result). A result obtained via a link can only be viewed on the website for 48 hours and cannot be downloaded as a file — the Service does not distribute copies of third-party videos. If the video is yours and you need the file, upload it as a file. An order by link may take longer than usual; the result appears in “My videos”, and if it cannot be completed within 12 hours, the credits are automatically returned to you.
Translation and dubbing are performed by artificial intelligence, without human intervention. The result may contain inaccuracies in translation or intonation — this follows from the nature of the service (see Section 6).
Dubbing requires an account created with an email address or a Google account. The Service may be used by persons aged 18 or over. You are responsible for the security of your account.
One person may hold one account. Creating multiple accounts in order to receive gift credits multiple times is prohibited. In the event of a violation, we cancel the duplicate accounts and the gift credits on them; credits purchased with money are not lost — we transfer them to the main account or refund them as money in accordance with Section 5.
An account is considered active until you delete it yourself. We do not cancel credits due to inactivity.
If we close an account on our own initiative, we will refund in full the amount for unused purchased credits, regardless of the purchase date (in accordance with Clause 5.4).
The price is calculated in credits. The duration of a video is rounded up to the next whole minute (e.g. 4:05 = 5 minutes). We show you the exact price before dubbing starts, next to the button; no credit is spent before you press it.
| Service | Price | Condition |
|---|---|---|
| Standard dubbing | 1 credit / minute | Video max. 30 minutes at a time |
| Trailer mode | 2 credits / minute | Separation and preservation of music and effects; video max. 10 minutes |
| Via YouTube link | Same prices | The result can only be viewed on the website for 48 hours and cannot be downloaded (Sections 1, 7) |
| Re-dubbing | First attempt is free (up to 20 phrases) | Each subsequent attempt — 20% of the video's price, min. 1 credit; if more than 20 phrases are changed, +1 credit for each additional 20 phrases; max. 5 attempts per video |
“Watch in full, download after purchase”: If the credit on your balance does not cover the full price of a video, we will still dub the video in full once (one time per account, up to a limit set by the Service): the credit on your balance is deducted, the result can only be viewed on the website for 48 hours, and the file can be unlocked for download with a single button once you purchase the difference in credits through any package. If you do not unlock it within 48 hours, the result is deleted; the deducted credit is not returned, because the dubbing was performed and the result was available.
Packages:
A single video without a package: 0.70 ₾ per credit — you pay exactly for the duration of this video (minutes rounded in accordance with this Section; in trailer mode, 2 credits per minute). The purchased credits are added to your balance and, upon confirmation of payment, are automatically spent on translating this video; if the translation could not start for a technical reason, the credits remain on your balance. Promotions and discounts do not apply to this price.
Prices are stated in lari (GEL) and include all taxes. There are no additional charges. The price of new packages may change — this does not affect credits already purchased.
Payment is made through an authorized payment provider; we do not receive or store card details.
Purchased credits have a validity period — 3 months (90 days) from purchase; the expiry date is shown on the receipt and in the account profile. Keeping track of the expiry date is your responsibility; we may remind you by email before expiry, but this is not an obligation and not receiving a reminder does not change the expiry date. Upon expiry, unused credit is cancelled and is not refunded as money. If credit for a dubbing that failed due to our fault is returned to you after its expiry date, we add 7 days for its use. Gift credit (promotion, bonus, credited on our initiative) has a shorter validity period — 1 month (30 days) from crediting. Credits are not transferable to another person.
Credits are spent in order — gift credits first, then the earliest purchased. The same order determines which order's credits are unused (Clause 5.3).
Gift credits (promotion). From time to time we give new users gift credits to try out the Service. This is a promotion and not a permanent condition: its availability, amount and validity period may be changed or discontinued at any time — the terms of the current promotion are always shown on the website, on the registration page. Gift credit is granted to one person once, to an account with a verified email address, only during the promotion period. Gift credit already granted remains after the promotion ends, and you may use it until it expires (1 month from crediting, Section 3; referral credit has a 3-month validity period under 9b.3). Gift credit is not refundable as money, is spent first, and is cancelled in the event of a violation of the Terms (e.g. duplicate accounts).
When a dubbing starts, the required number of credits is reserved; the final price is calculated on the actual duration of the video, and the difference is returned to your balance.
A dubbed video is digital content that is supplied to you immediately. By pressing the button to start dubbing, you request the immediate commencement of the service and confirm that you understand that the amount of the credits spent is no longer refundable (except in the cases provided for in this Section and in Section 6). The exact price is shown in advance next to the button; no credits are spent before you press it.
If a dubbing fails due to a technical fault, the reserved credits are returned to your balance in full, automatically, no later than within 24 hours.
5.1. Unused credits. You may request a refund of the amount for purchased but unused credits within 24 hours of purchase, without giving any reason. The deadline is considered met if you sent us the request within that period.
5.2. How to request. Write to us using the contact form or by email at aivotranslate.ge@gmail.com from the email address with which the account is registered. The order No. (found in the payment confirmation email) is not mandatory, but speeds up processing. A text such as this is sufficient: “Please refund the amount for my unused credits. Order No.____.”
5.3. Partial refund. If part of a package has been used, only the amount for the unused credits is refunded — at the unit price of that same package. Example: a 30-credit package (15 ₾, 0.50 ₾/credit), 10 credits spent — 20 × 0.50 ₾ = 10 ₾ is refunded.
The balance on the account at the time the request is processed is considered unused, but not exceeding the credits purchased under that order; which order's credits are unused is determined by the spending order established in Section 3. If a dubbing is in progress at the time of the request, we will process the request as soon as it is completed; credits returned from a failed dubbing are considered unused.
5.4. How the refund is made. As soon as the refund is confirmed, the corresponding credits are deducted from the balance. The amount is refunded to the same card/account from which payment was made, through the payment provider, no later than 14 calendar days from receipt of the request; reflection by the bank usually takes 3–10 banking days. If a refund through the provider is no longer possible due to time limits, we will refund the amount by bank transfer to the account you specify. A refund is made once per order (credits returned to the balance under Section 6 do not count towards this).
5.5. After 24 hours. Purchased credits are no longer refundable as money, but they remain on the account until their validity period expires (Section 3) and you may use them at any time within that period. Exceptions: closure of the account on our initiative (Section 2) and a material change to the Terms (Section 9).
5.6. What is not refunded. Credits spent on dubbing (except in the case of defective performance — Section 6) and gift credits.
The Service is performed by artificial intelligence and does not provide a perfect translation. The dubbing automatically adapts to the pace and pauses of the original so that the dubbed audio matches the video footage — a natural consequence of this is that in certain places the speech is faster or slower than the original. For content intended for critical purposes (legal, medical and the like), we recommend verification by a human.
The following are not considered defects and do not constitute grounds for a refund of credits, provided the video has been substantially translated and dubbed:
Defective performance occurs when the result clearly does not correspond to the description of the service — for example: the dubbing is in the wrong language; the file does not open or is corrupted; audio is missing from a significant part or is clearly out of sync with the video (in a substantial part of the video, the dubbed speech systematically deviates by several seconds from what is happening on screen — not a deviation of an individual phrase); a substantial part of the video has been left undubbed.
In such a case, write to us within 3 days of receiving the result and describe the problem (we may ask you to upload the video again). We will either repeat the dubbing free of charge or return the credits to your balance; if the 24-hour refund period for this order has not yet expired — at your choice, also the money.
This Section does not limit the rights granted by law.
You retain the rights to the uploaded video and to the dubbed result. We use the video solely to fulfil your order. For processing we use Google Cloud AI services (speech recognition, translation, dubbing), to which the video/audio is transferred solely for the purpose of fulfilling the order (details — in the Privacy Policy).
You confirm that you have the right to use and dub the video, including in respect of the voices and images of the persons recorded in it. You bear responsibility for any infringement of copyright and personal rights. In the event of a complaint by the rights holder, the result is deleted immediately. This also applies to a video provided by link: you choose the link, the Service processes it solely for your personal viewing and does not release the result outside the website (see Section 1).
Uploading content that is unlawful, defamatory, contains hate speech or infringes the rights of others is prohibited. The following are also prohibited:
Uploaded material is checked automatically. If the content listed above or other impermissible content is suspected, processing is stopped, the credits remain on the balance, and the case is referred for manual review. If a violation is confirmed, we restrict or cancel the account; in cases of child exploitation and terrorism, the account is blocked immediately. Automated checking may make mistakes — if you believe your material was stopped without grounds, write to us using the contact form and we will review it promptly.
Uploaded and dubbed files are automatically deleted from the server 48 hours after upload — download the result in time (for an order by link — view it on the website in time). We will remind you of this once again when you upload.
Our liability in connection with a single order is limited to the price of that order, and in aggregate — to the amount paid for the Service in the last 3 months. We are not liable for lost profits, indirect damages or temporary unavailability of the Service.
This limitation does not apply in cases where the law does not permit limitation of liability (including damage caused intentionally or through gross negligence).
The Terms may be updated. Registered users will be notified by email of a material change — a change to the credit rules, refund conditions or liability to your detriment — at least 14 days before it takes effect, and we will update the date on this page. A change to the price of new packages or to the gift credit promotion is not considered a material change — it does not affect credits already purchased or granted.
If you do not agree to a material change, you may, within 30 days of the notice, request a refund of the amount for unused purchased credits, regardless of the purchase date (in accordance with Clauses 5.3–5.4). Use of the Service after the change takes effect is deemed acceptance of the updated Terms.
9a.1. What it is. The educational discount is a temporary promotional offer: translation of a video with educational content at a lower price compared with the Pro package price (40 tetri per minute), at the percentage and for the period stated on the website. The discount applies to a video uploaded to the website and to a video provided via a YouTube link, and is checked separately for each video. For an uploaded video longer than 30 minutes, the first 30 minutes are assessed and translated; via a link, the discount applies to videos of up to 30 minutes. For checking, a video provided via a link is first pre-assessed by its description (title, description, category), then downloaded and checked by viewing; the translation of such a video, similarly to the general rule for orders by link, can only be watched on the website (without download).
9a.2. What counts as an educational video. A video whose main purpose is to teach specific knowledge or a skill: a lecture, seminar, school or university lesson; part of an online course; a tutorial or instructions (programming, design, software, a music lesson); a language-learning video; a popular-science explanation; a conference talk, webinar, professional training; a children's educational video.
9a.3. What does not count. A feature film, TV series, trailer, entertainment animation, documentary film; a music video, concert; a vlog, reaction, entertainment show, stand-up; a game stream, gameplay and game walkthrough; news, a political programme, a talk show; an advertisement, promo, product review; a sports broadcast; an interview or podcast whose main purpose is not teaching; motivational and religious content. This list is not exhaustive.
9a.4. How it is decided. The educational nature of a video is assessed by an automated system (artificial intelligence) after upload, before payment. The result and the discounted price are shown to you before payment. The final decision is made by the Service.
9a.5. Right to refuse. The Service reserves the right, at its own discretion and without explaining the reason, to refuse the discount for any video — including one that corresponds to the description in Clause 9a.2. Refusal of the discount does not mean refusal of the service: translation of the video at the standard price is always possible. The discount is a promotional offer and not a guaranteed right of the user.
9a.6. Appeal. If you consider the automated assessment incorrect, write to us using the contact form, stating the name of the video. We will review it, as a rule, within 3 business days and reply to you by email. The result of the manual review is final. If the appeal is upheld, you must upload the video again to purchase it at the discount; if it has already been translated at the regular price, we will refund the difference in credits.
9a.7. Payment and credits. The discounted amount is calculated based on the duration of the checked video (minutes rounded in accordance with Section 3) and is paid for exactly that video. The discount applies only to a new payment and does not apply to credits already on the account. One payment is possible per check. Upon confirmation of payment, translation of the video starts automatically. The purchased credits are added to the balance (Section 3) and are spent on translating this video; if the translation could not start for a technical reason or failed, the credits remain on the balance or are returned in the usual way (Section 4). The result of the check remains valid for payment for 24 hours.
9a.8. Period and changes. The offer is valid for the period stated on the website. The Service has the right to change the offer at any time or terminate it early by notice on the website; this does not affect orders already paid for.
9b.1. How it works. Every account has a personal invitation link. If a new user arrives via this link and registers, the invitation is recorded automatically. The link is stored in the browser for 30 days; an invitation is recorded only for a newly created account, once, and does not change later.
9b.2. The gift. When the invited user purchases a credit package (Start, Popular or Pro) for the first time: the invited user is credited with the additional credit stated on the website (at the start of the campaign, 10 for Popular and Pro, 5 for Start — not exceeding half of the package's credits), and the inviter receives the stated share of the purchased package's credits (at the start of the campaign, 50%, e.g. 15 credits for Popular). The gift is credited once — only for the invited user's first package. “Buy a single video” without a package and an educational payment do not count as a package. The number of invitees per inviter is not limited.
9b.3. Credit terms. The amount of the gift is the one in effect at the time the invitation was recorded. Referral credit is not refundable as money and is not transferable, is valid for 3 months from crediting, and is spent first (like gift credit, Section 3). If the invited user's package payment is refunded or the payment is cancelled, the unused portion of the referral credit received from that purchase is automatically deducted from both accounts; on account of any portion already spent, the Service is entitled to restrict the account or future referral gifts.
9b.4. One person — one account. Inviting yourself is prohibited. The gift is not credited if the inviter and the invited user are the same person or appear to be so (e.g. the same browser or email, a duplicate account, a disposable email). In case of abuse, the Service is entitled to cancel the referral credit and restrict the account.
9b.5. Period and changes. The offer is valid for the period stated on the website. The Service has the right at any time to change the amount of the gift or terminate the offer early — the change applies to new invitations. The gift for an invitation recorded before the end of the offer is credited if the invited user purchases their first package within 30 days of the end. Credit already granted remains until it expires.
These Terms are governed by the legislation of Georgia, including the Law of Georgia “On the Protection of Consumer Rights”.
In the event of a complaint, please write to us first — we will reply within a reasonable time, as a rule within 5 business days. If we cannot reach an agreement, you have the right to apply to the LEPL Georgian Competition and Consumer Protection Agency (gcca.gov.ge) or to a court.
The Service is provided by Individual Entrepreneur Irakli Malazonia, Georgia.